#心得# 因为机器故障而与OneProvider的交流过程

OneProvider是一家国外的服务器商家，提供独服和VPS，其中独服的价格算是比较好的，当然这里说的“好”也可以理解为是商家的处理机型，也有人称这家也算是Online、Kimsufi、OVH的“二道贩子”。前段时间入手了这家的10欧独服，配置i3的U/4G内存/2T硬盘，买来放了一天（奢侈…）但后来问题出现了，故事开始…

问题描述：买来后，修改了RAID，重新安装了系统，安装系统花费了总共7-8个小时，这非常不寻常，重启后无法启动，在这期间，尝试的解决方案包括：重启、重装、修改RAID，修改Boot Mode，机器均无法正常连接（或无法启动系统），无奈，只好找到客服，下面是详细的交流过程：

简单描述一下交流的过程，TK提交的时候是6月30日（北京时间还是法国时间大家请忽略，本文遵循TK系统里的时间，请关注时间间隔，也就是解决效率）。24小时内，客服回复，问是否可以重装系统来测试问题，后来陆续交流了系统模版的问题，最后在7月3日一早确定，到了中午，可能是考虑到间隔较长，客服直接重新安排了一台机器。整个的处理流程和态度，微魔认为Oneprovider的客服人员态度是比较不错的，效率也是接受范围之内，虽然最后“大方地”给换了机器，但感觉从技术层面并没有解决问题，比较遗憾。

本文不吹不黑，无aff，全程秉持客观描述的态度，供大家参考，欢迎加入讨论

我： 30/06/17 6:56:20

After the OS installation, my server keep on telling me that "YOUR SERVER IS CURRENTLY BEING INSTALLED. PLEASE NOTE THAT A WAITING PERIOD OF 45-60 MINUTES IS EXPECTED.
PLEASE WAIT BEFORE TRYING ANY ACTION." 4 hours have been passed. It seems that something must be wrong with it. I can't ping and shell with it. So I come to your help. please help me on this. Thanks

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客服： 30/06/17 7:59:05

Hello,

We are investigating and will make sure to update you as soon as we can.

 30/06/17 8:13:42

The IPMI was down, I have just requested a hard reboot and the server should be reinstalled within 60 minutes, if this is not the case, let us know please.

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我： 30/06/17 15:41:35

no, something must be wrong. i still can't access my server. and the os reinstallation again take 4 hours and haven't finished yet. It is quite abnormal, please check the hardware.

 30/06/17 16:44:46

I have tried everything I can do, including reboot, change the boot mode, change the raid and os reinstallation. But none of them works. I can't access my server. I did successfully install centos once, but when i reboot the server (for kernal updates), the server never came back again. This is the only tine that I succeed to login. I can't find the problem and the solution from my side. And the server really waste me a lot of time. I really hope you can help me to solve this as soon as possible. Thanks.

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客服： 01/07/17 5:42:13

Hello,

Can we reinstall the server from our end to test? Please provide what OS and RAID version you want.

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我： 01/07/17 6:15:00

of .course, please install ubuntu 16.04 x64 with raid 0.

when testing, please test the following things:

    os can be installed in accepted timing range
    shell can be reachable after os installation
    it works ok after a reboot.
    all above are my problems I faced.

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客服： 01/07/17 20:54:58

Hello,

We are facing some issues with Ubuntu 16.04 in this configuration, would 14.04 version work for you?

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我： 02/07/17 7:10:16

if ubuntu 14.04 is inavailable. Then please install Debian 7 for me.


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客服： 03/07/17 5:10:18

Hello,

Thank you for your confirmation, we will make sure to update you as soon as Debian 7 will be installed on the machine.

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客服： 03/07/17 12:41:22

Hello,

I just replaced your server to avoid further delays.
New IP: XXXXXXXX
Installed OS: Ubuntu 14.04 LTS x64

Please let us know if we can help you with anything else.